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Subpoena Clearance Process
Transforming an old paper-based and email-propelled process into a system that will eliminate redundancies, become a reliable repository and grant visibility into the status of subpoenas and subpoena requests for all users. My delight has been working with shareholders and users to design a solution that all have been happy to get behind.
Hotline Complaint Intake Portal
Enable on-the-spot data entry and eliminate duplicate entry activities for approx. 35,000 OIG complaint calls per year under a $426K support contract. This solution decreased the amount of time required to process each call by up to 40%, increased the quality of information received, and freed up contract costs to be allocated towards improving technology stacks and other needs.
Online Procedures Manual
One of our components maintained their Procedures with parallel versions of Microsoft Word and a manually coded HTML site. I moved them to a modern SharePoint site and configured a way for them to print all contents directly into a single PDF — eliminating the need to maintain two copies of the same information.